Last Updated: August 2026
Welcome to Dodeco (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
About Us
Dodeco provides bespoke decorative finishes, luxury wall coverings, murals, specialist paint finishes, interior surface design, and related design consultancy services throughout the United Kingdom.
For enquiries regarding these Terms & Conditions, please contact us via the contact details available on our website.
Quotations & Acceptance
All quotations provided by Dodeco are valid for the period stated within the quotation.
Acceptance of a quotation, purchase order, signed agreement, email confirmation, or payment of a deposit constitutes acceptance of these Terms & Conditions.
Verbal agreements are not binding unless confirmed in writing.
Deposits & Payments
A deposit may be required before work commences.
Unless otherwise agreed in writing:
- Deposits are non-refundable.
- Remaining balances must be paid according to the payment schedule shown on the quotation or invoice.
- Final payment is due immediately upon completion unless otherwise agreed.
Late payments may result in additional charges and legal recovery proceedings where necessary.
Changes to Scope
Any changes requested after a quotation has been accepted may result in additional costs and revised completion dates.
Additional work requested by the client will only begin after written approval of the revised quotation.
Scheduling
Project dates are agreed in advance.
If the client requests postponement after materials have been ordered or work has been scheduled, Dodeco reserves the right to charge for:
- Materials already purchased
- Labour already allocated
- Rescheduling costs
We also reserve the right to rearrange project dates due to:
- Severe weather
- Supplier delays
- Illness
- Safety concerns
- Events beyond our reasonable control
Client Responsibilities
The client agrees to:
- Provide safe access to the property.
- Ensure work areas are clear before work begins.
- Provide access to electricity and water where reasonably required.
- Inform us of any known structural issues, damp, asbestos, or unsafe surfaces.
Dodeco accepts no responsibility for delays caused by restricted access or unsuitable site conditions.
Materials
Where materials are supplied by Dodeco, we use professional-grade products suitable for the intended application.
If materials are supplied by the client:
- We cannot guarantee their quality or suitability.
- We are not responsible for failures resulting from client-supplied products.
Decorative Finishes & Colour Matching
Many decorative finishes are handcrafted.
Minor variations in:
- Colour
- Texture
- Pattern
- Brush marks
- Metallic effects
are considered part of the artisan nature of our work and are not defects.
Exact colour matching cannot always be guaranteed due to differences in lighting, existing substrates, and manufacturing tolerances.
Existing Surfaces
We are not responsible for defects caused by:
- Damp
- Structural movement
- Cracked plaster
- Loose render
- Water ingress
- Previously failed coatings
Where existing substrates are unsuitable, additional preparation work may be required and charged separately.
Damage & Liability
Clients should remove or protect valuable furniture, artwork, fragile items, and personal belongings before work begins.
Whilst every reasonable care is taken, Dodeco cannot accept responsibility for damage where access restrictions prevent adequate protection.
Completion & Defects
The client should inspect completed works upon practical completion.
Any concerns should be reported within 7 days.
Dodeco must be given the opportunity to inspect and rectify any genuine workmanship issues before third-party contractors are instructed.
Use of third parties without our written consent may invalidate any workmanship guarantee.
Guarantees
Where applicable, Dodeco provides workmanship guarantees on completed decorative finishes.
Guarantees do not cover:
- Structural movement
- Damp
- Water leaks
- Impact damage
- Vandalism
- Misuse
- Failure of existing substrates
- Normal wear and tear
Specific guarantee periods will be detailed within individual quotations.
Intellectual Property
All designs, concepts, sketches, artwork, visualisations, photographs, and content produced by Dodeco remain our intellectual property unless otherwise agreed in writing.
We reserve the right to photograph completed projects for our portfolio and marketing unless otherwise agreed in writing.
Website Use
The content on this website is provided for general information only.
We make reasonable efforts to keep the information accurate but cannot guarantee that all information is complete, current, or error-free.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, availability, or privacy practices of third-party websites.
Cookies & Privacy
Our website may use cookies to improve user experience.
Please refer to our Privacy Policy and Cookie Policy for more information regarding how we process personal information.
Limitation of Liability
Nothing within these Terms excludes liability where exclusion would be unlawful.
Subject to applicable law, Dodeco shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of business
- Loss of profit
- Delays beyond our reasonable control
Our total liability shall not exceed the value of the services supplied.
Force Majeure
We shall not be liable for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to:
- Extreme weather
- Fire
- Flood
- Industrial disputes
- Government restrictions
- Supply chain disruption
Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any questions regarding these Terms & Conditions, please contact Dodeco through the contact details available on: